A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges.
The biggest challenges facing utilities today are ensuring the quality and safety of their operations, meeting CapEx targets and addressing the shortage of skilled labour and expert resources. At the same time, customers rightly expect utilities to provide efficient customer service, with prompt responses to any issues.
Internally, the challenge is equally daunting. Upskilling the workforce is critical, especially in an industry where safety and compliance are non-negotiable. It’s also about capturing and retaining critical knowledge that could otherwise leave with retiring staff. How can you ensure your team remains productive, safe, and compliant with fewer hands on deck?
Vyntelligence, trusted by 80% of UK utilities, empowers the sector to address all of these challenges simply by harnessing the power of their pioneering video and AI-powered technology.
Vyn® SmartVideoNotes® allows a customer to carry out a guided survey of their property, a contractor to do a self-audit on an installation, or even an inspector to remotely review a whole series of jobs that have been completed in multiple locations without having to travel a mile. All this can be achieved with just the user’s mobile phone and minimal assistance – gathering the right data at the right time, to drive the right timely outcome.
The AI comes into play once the videos are uploaded for review. It scrutinises the voice and video data, alongside ML models, to identify the serious issues – helping organisations prioritise, and make the most of scarce resources.
Over the last 10 years of deployments in 20+ countries, as a category creator, Vyntelligence has systematically reduced friction points (technical, operational and business) to create Simplicity of Use and Speed of Change.
This eBook serves as a guide for leaders looking to navigate these challenges. Each section addresses a specific challenge and provides real-world solutions and case studies from leading companies such as Cadent Gas, Openreach, Northumbrian Water, Wales & West Utilities and Severn Trent.
If you’re looking to accelerate infrastructure deployment and improve response times, we can have you up and running in as little as 3-6 weeks.
Trusted by 80% of top UK utilities, Vyntelligence uses game-changing video and AI-first technology to deliver strong outcomes for its clients – such as 85% faster installations, 50% more accurate quotes, and 90% faster issue resolutions.
We bring innovative and transformative solutions to organisations with large field workforces.
Vyntelligence enables users to simply and quickly capture information from the field (surveys, inspections, issues) as short video data. AI scrutinises this data to predict next best actions, flagging potential risks early.
Unnecessary site visits and unplanned works are eliminated with faster quotes, installations and resolution from Vyn® SmartVideoNotes®.